Last Updated: June 18, 2025
At Redxeun, your trust means everything to us. We are committed to protecting your privacy when you browse or purchase apparel from https://redxeun.com. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we keep it secure.
1. Information We Collect
We collect personal information in two main ways:
A. Information You Provide Directly
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Personal Details: Your name, email address, shipping address, billing address, and phone number — necessary for order processing and delivery.
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Order & Payment Information: We collect details related to your order (product, size, quantity, price). We do not store your credit/debit card details; all payments are processed securely through trusted third-party providers such as PayPal or Stripe.
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Customer Support: Any information you share when contacting us for help, including the content of your message and any files or images sent.
B. Information Collected Automatically
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Device & Access Data: IP address, browser type, operating system, referring URL, and approximate geographic location.
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Usage Data: Pages visited, time spent on site, clicked links, viewed products, and purchase preferences — collected via cookies and analytics tools to help us improve your shopping experience.
2. How We Use Your Information
We use your information to:
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Process & Deliver Orders: Confirm purchases, prepare items (including size/fit selection), ship, and send you tracking updates.
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Provide Customer Support: Answer questions about our products, sizing, materials, or your order status.
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Personalize Your Experience: Suggest apparel styles, designs, or collections you might like based on browsing and purchase history.
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Send Marketing Emails: Only if you have opted in. You can unsubscribe at any time.
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Improve Our Store: Analyze browsing and purchase trends to enhance product selection and website functionality.
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Prevent Fraud & Ensure Compliance: Verify transactions and meet legal obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal data. We share it only when necessary to run our business:
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Payment Processors: To securely handle transactions.
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Shipping Partners (e.g., USPS, UPS, FedEx): To deliver your apparel orders to your address.
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Marketing & Analytics Tools (e.g., Google Analytics, Meta Pixel): To understand customer behavior and improve marketing campaigns.
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Legal Authorities: If required to comply with applicable laws or legal investigations.
4. Data Security
We take measures to protect your personal information:
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SSL Encryption: Secures sensitive information during transmission (e.g., checkout page).
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Secure Servers: Restricted access and regular monitoring.
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PCI-DSS Compliance: All payment processors we use meet global payment security standards.
No online system is completely immune to risk, but we use industry best practices to reduce potential threats.
5. Your Rights
Depending on your location, you may have the right to:
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Access: Request a copy of the data we hold about you.
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Correction: Update inaccurate or incomplete information.
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Deletion: Request that we remove your personal data, subject to legal or operational requirements.
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Restriction: Limit how we use your data.
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Opt-Out of Marketing: Stop receiving promotional emails via the unsubscribe link or by contacting us.
To make a request, email us at [email protected]. We will respond within 30 days.
6. Cookies Policy
Cookies are small text files stored on your device to help our store work smoothly and remember your preferences.
We use cookies to:
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Keep items in your cart while you browse.
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Track browsing behavior to improve our apparel selection and promotions.
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Personalize your shopping experience.
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Display relevant ads if you have consented to marketing cookies.
You can disable cookies in your browser settings, but this may affect site functionality such as keeping your cart active.
7. Changes to This Privacy Policy
We may update this Privacy Policy to reflect new legal requirements or business changes. Updates will be posted here with a revised “Last Updated” date. We recommend reviewing this page periodically.
8. Contact Information
If you have questions or concerns about our Privacy Policy or how we handle your information, please contact us:
Address: 876 White Oak Dr, Spring Creek, NV 89815, United States
Email: [email protected]
Phone: +1 (775) 371-0020
Form: Contact Us
Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST