Refund and Returns Policy

Last updated: January 08, 2025

At Redxeun , we want every shirt, hoodie, or sweatshirt you order from us to meet your expectations. If your order arrives damaged, defective, or simply not what you wanted, our return and refund process is designed to be straightforward, fair, and transparent. This policy applies to all orders shipped within the United States and Puerto Rico.

Policy Overview

1. Return Eligibility & Timeframe

You may request a return within 90 days from the date you received your order.
To qualify for a return:

• Items must be in their original condition — unworn, unwashed, free from stains or odors, and with all original tags and packaging.

• The original invoice or proof of purchase must be provided.

• Returns must be shipped back to our official return address:
  Redxeun – Returns Department, 876 White Oak Dr, Spring Creek, NV 89815, United States

Order Cancellations:

• You may cancel your order within 24 hours of placing it.

• If your order has already been processed or shipped, it will be treated as a standard return.

2. Returns Due to Redxeun ’s Fault

If the issue is our responsibility — for example, the item is damaged, defective, or incorrect — we will:

• Provide you with a prepaid return shipping label at no cost.

• Offer you two options:

  1. Full refund, including the original shipping cost.

  2. Replacement item, shipped to you at no extra cost (if available).

3. Returns Due to Customer Preference

If you change your mind, select the wrong size, or decide the item is not for you:

• The item must still meet the return condition requirements above.

• Return shipping costs are your responsibility.

• Refunds will cover the item price only (original shipping fees are non-refundable).

4. Items Not Eligible for Return

Some items cannot be returned under any circumstances:

• Gift cards

• Final sale or clearance items (marked as “Final Sale” at checkout)

• Items that are worn, washed, damaged after delivery, or missing original tags/packaging

5. Step-by-Step Return Process

Step 1 – Request Your Return

• Email us at [email protected] within the 90-day return window.

• Include:

  • Your order number

  • The reason for your return

  • Photos/videos if the item is damaged, defective, or incorrect

Step 2 – Receive Return Instructions

• Our support team will review your request within 1–2 business days.

• If approved, we will send you:

  • A prepaid shipping label (for returns due to our fault)

  • Packing and shipping instructions

Step 3 – Pack & Ship

• Pack your item securely in its original packaging, if possible.

• Include your proof of purchase inside the package.

• Ship the package to: Redxeun – Returns Department, 876 White Oak Dr, Spring Creek, NV 89815, United States

6. Refund Processing

• Refunds will be processed within 7 business days after we receive and inspect your returned item.

• Refunds are always issued in U.S. Dollars (USD) to your original payment method (e.g., credit card, PayPal).

• You will receive an email confirmation once your refund is processed.

• Your bank or payment provider may take an additional 3–7 business days to post the refund to your account.

• For international payment methods, your bank may apply currency conversion fees or exchange rates at the time of refund.

7. Shipping & Processing Times for Orders

• Order Processing Time: 1–2 business days (Monday–Friday, excluding holidays)

• Transit Times:

  • U.S. mainland: 4–6 business days

  • Puerto Rico: 7–10 business days

• Order Cut-Off Time: Orders placed after 2:00 PM (PST) will be processed on the next business day.

8. Important Notes

• We recommend using a trackable shipping method for customer-paid returns to ensure your package reaches us safely.

• We cannot process refunds for returned packages lost in transit when the customer is responsible for return shipping.

• Refunds are issued only after the returned product has been inspected and approved.

9. Contact Us

If you have questions about this policy or need help with your return, please reach out:

• Address: 876 White Oak Dr, Spring Creek, NV 89815, United States
• Email: [email protected]
• Phone: +1 (775) 371-0020
• Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST